Communication Skills

Communication skills are essential in any office environment. Part of being a success in your dental assistant job will mean knowing a thing or two about how to communicate well with both the dentists you assist and the patients they treat. Not only will this improve your career, but also it will make you a better asset to your employer.

Poor communication skills can be costly to your boss, according to an article by the Wisconsin Business Alumni Update. The article noted that companies spend billions teaching people how to write well, and states that people who can’t communicate effectively in both oral and written fashion either won’t be hired or will not last long in an employer’s office.

Communication skills are also important because of the continually evolving nature of the workplace. Management structures are changing, and people are working in teams more often. How well you communicate with others will help build trust and promote understanding in your work team.

Tips for Communicating Well
If you want to develop your communication abilities further, consider applying some of these tips. First and foremost, the Wisconsin Business Alumni Update has explained, think about your communication objectives. You have to know what you want someone to do before you’ll be able to convey your thoughts to others. Be direct in how you communicate, but also consider how receptive someone will be to what you are trying to say.

As you work to improve your communication skills, remember to stay focused on issues. If you avoid taking comments personally, you will be able to focus better on the task at hand. Keep in mind that there is often more than one way of accomplishing a task; flexibility will be important in your job. Be aware of the non-verbal cues you use to communicate as well. Gestures, tone, and facial expressions can have a significant impact on the message you convey.

Listening is also a large part of the communication process. Part of your job as a dental assistant is helping patients feel comfortable. Not only will you have to be able to work with your dentist, but you’ll also require sound listening skills so you can understand your patients’ concerns and be able to relay them to the dentist. Work on being fully attentive to what people are saying. This will help increase your ability to understand and evaluate their message. Eliminate distractions if possible so you will be able to listen completely. Be courteous during the conversation and avoid interrupting, and also make sure you face the people with whom you are speaking to help indicate your interest in the conversation.

Effects of Communication
Your communication abilities will have tremendous effect on your workplace relationships. Continue practicing your communication skills to not only help yourself become a valued member of the workplace, but also to increase your personal satisfaction with your career and your ability to help others.

Last Updated: 09/18/2014

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